Very important – please ensure your property has the access we need to install your tub.
Booking with us
Your booking is completed when we have received your full payment and confirmed the booking with you with a Booking Confirmation document which is also your receipt.
We can accept payment either by bank transfer card payment.
Cancelling your booking and refunds
The hire of our equipment is classified as the supply of services related to leisure activities pursuant to Regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
You have the right to cancel and receive a full refund. We must receive a cancellation notice e-mail no later than 14 days before your booking is due to commence at bookings@worcestershirehottubhire.net. A full refund will then be issued to you within 28 days of your notice being received by us.
If you cancel less than 14 days before your booking is due to commence you will not be entitled to a refund.
We have the right to refuse or cancel a booking for any reason, and if we cancel your booking we will refund you within five bank clearing days.
Deposits
We only accept deposits for our Christmas and New Year hires. All other bookings need to be paid in full at the time of booking.
Deposits for our Christmas and New Year hires are 50% of the total price and in all cases the balance must be paid in full 21 days prior to the delivery date of the booking.
If you do not pay the balance owed and have not cancelled your booking 14 days before your booking is due to start your booking will be cancelled by us and you will not be entitled to a refund of your deposit.
We cannot refund you if you or your property prevents us installing the tub.
Please note refunds will not be given if you or your property prevents us from installing the tub.
You must make suitable checks to ensure your property and access to it allows us to safely install the tub.
Solid spa/rigid hot tubs are moved on our specialist mats - they cannot be lifted over gates, fences, or made to go around tight corners.
They measure 6 ft. in height and length and 32 inches wide while being moved into position on their side. See diagrams for more information about access requirements.
Weekend hires
Delivered Thursday, for use Friday, Saturday and Sunday, collected
Monday (3 nights use).
Week hires
Delivered Thursday, for use Friday through to Wednesday, collected
Thursday (6 nights use), or delivered Monday, for use Tuesday through to
Sunday, collected Monday (6 nights use).
Delivery and Collection days are not days of use as they need to heat to temperature.
The day of delivery
Please have someone available from 9:00am onward on the day of delivery. We cannot give fixed times, as traffic and problems accessing customer properties can cause us delays.
Your hose please
You will need to have a hose for us to fill your hired tub from your water supply. We begin the water filling and will leave the tub to fill with you and give you instructions on what to do next.
Power
Your hired tub requires electricity from the time we arrive until the time we have completed collection. Our hot tubs come with a 6-metre power cable.
Suitable ground
Please ensure that you have suitable level ground for the tub. If you want us to place the tub on grass, please be aware this may in some cases cause discolouration or seriously damage the grass. We cannot be held responsible if your grass is damaged because you have a tub placed on it.
Days of use
The day of delivery and day of collection are not hired days of use.
You may on occasions be able to use the spa on these days, however we cannot guarantee this.
Collection day
Please have someone available from 8:00 am onward on the day of collection. We must have access to the tub, and it must remain powered up.
When we arrive, we empty and clean the hot tub. To ensure public safety we will remove the tub filter you have used, secure it in a bag and dispose of it in your waste bin.
Holiday lets / rentals
If you are hiring a tub for a holiday let you will need to liaise with the owner of the property to ensure that you have permission for us to install a hot tub, and that the property has the access requirements we need to safely install it. If we arrive and it is not possible to safely put the tub into place, we will not be able to install the tub and you will not be entitled to a refund.
As you will see from the above, when we arrive we need access to electricity and water supply – so if you are not going to be there someone with access to the property needs to be.
As with any other hire the property owner needs to provide the hose as we do not provide hoses for health and safety reasons.
If you are not there when we deliver you may need to complete the water filling process yourself. This may delay use of the tub.
The tub must remain powered up through the duration of the hire, up until we have finished with the emptying and initial cleaning process.
When we come to collect we once again will need access to the property.
Keep it powered up
Your spa needs to be connected to your mains electricity supply so that the tub stays warm and clean.
Keeping it clean
Bathers must
• not wear lotions, oils, makeup or skin creams in the spa
• use the toilet and shower before entering the spa.
• not use the spa if they have had diarrhoea within the last 14 days.
• not exceed the maximum number permitted in the spa pool (4-6).
It is recommended that bathers do not exceed 15 minutes immersion at a time.
Children under 4 must not use the spa pool and children (and others) who are unable to keep their faces out of the water must not use the spa.
All other children using the spa pool must be properly supervised at all times – our experience has shown inquisitive kids are a major source for faults with our tubs so please make sure they do not press any buttons.
Be healthy, stay healthy
Do not use a tub after a heavy meal or while under the influence of alcohol or sedatives.
Intended users suffering from diseases of the heart and circulation, skin conditions, are immunosuppressed, subject to fits, or taking drugs affecting the cardiovascular or nervous system, should not use spa pools without first seeking medical advice.
Pregnant women are advised to consult with their doctor before using a spa pool. No incontinent person may use the spa pool, with or without a waterproof nappy.
Keep it clean
Please dose the spa with 1⁄2 teaspoon of chlorine granules per person after every use and ensure that the chlorine floating dispenser is in the water with a tablet. Please replace the chlorine tablet if it is dissolved. Anyone who is allergic to the chemicals we use must not under any circumstances use the spas.
Damage
You are responsible during the hire of the tub to ensure that the hired equipment does not become damaged. Any damage caused to the hired equipment for whatever reason while at the property the tub is hired at will need to be reimbursed to us within 7 days.
Data protection
We retain some information about you for the purposes of our business.
The information we hold about you will never be sold or shared with any other organisation unless required to do so by law, or if it is pursuant to the provision of services you have hired from us.
COVID-19
We are currently changing our policies in line with government guidelines however we wish to outline some points moving forward for the foreseeable.
Delivery Day
Due to the size and weight of the tubs 2 members of staff will arrive we kindly ask that hose and electricity supply is readily available and one person is available to greet us.
Cancellations and Lockdown
If we should unfortunately be placed into a national lockdown we will reschedule your booking to a future date to suit you.
If we are on a limited lockdown and we can continue to operate we will deliver your tub and leave operating details so you can enjoy your tub at home.
If you are cancelling your tub due to restrictions we are happy to move your booking but if we can deliver your tub our 14 day cancellation policy will remain in place.
Cleaning
Our cleaning routine remains to the highest standard, we are very conscious of the safety of our customers and the care of our tubs.
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